Returns, Refunds, & Exchanges

Thank you for choosing Beauty Meister. We’re committed to delivering products you and your pets love. If something isn’t right, we’re here to help.

 

Orders Placed on beautymeister-pet.com

This policy applies only to purchases made directly through www.beautymeister-pet.com. If you bought our products elsewhere, please refer to the retailer’s return policy.

🐾 Order Arrived Damaged

We’re sorry your order didn’t arrive as expected! If you received an item that is damaged, broken, or defective:

1. Email hello@beautymeister-pet.com within 48 hours of receipt of product.
2. Attach photos of the item and the original packaging
   
3. Provide your order number
4. Let us know your preference for a replacement, refund, or credit.

Once we’ve reviewed your request, we’ll arrange a replacement, refund, or credit, depending on availability and your preference.

 

🐾 Order Lost in Shipping

We’re sorry your order was lost in transit. We are happy to work with you in providing a replacement, refund, or credit:

1. Check Your Tracking Info
   First, review your order's tracking status. If it hasn’t been updated or seems stuck, it may indicate the package is truly lost. Sometimes, delayed scans or mis-routing are the culprits—so take note of the last known tracking event.
2. Contact the Shipping Carrier
   Reach out to the delivery service (e.g., USPS, UPS, FedEx) using your tracking number. Ask them to initiate a missing package investigation or complete a “lost package report.” This helps determine whether the item was mis-delivered or stolen.
3. File a Claim with your Carrier (If Applicable)
   If the carrier confirms the package is lost, you—or we, depending on the policies—can file an insurance or refund claim. Prepare to provide them with details like tracking number, recipient name, shipment value, and proof of purchase or shipping.
4. Keep Us in the Loop
   After you've contacted the shipping carrier, contact our support team at  hello@beautymeister-pet.com and to help us assist you more efficiently, please include your:

• • order number
  • tracking info and
  • correspondence with shipper

We’ll Make It Right
Regardless of liability, your satisfaction is paramount. We’re here to support you through every step. If a package can’t be located, we’ll offer a replacement, refund or credit—depending on availability and preference. 

 

🐾 Return Policy for Unsatisfied Products

We understand that sometimes a purchase may not meet expectations. While we don’t accept product returns, we want to ensure you're taken care of. If you're not fully satisfied, we offer a one-time return or store credit within 14 days of delivery. 

What We Offer:

• Store credit or exchange (e.g., different product of equal value).
• Refund in special cases, at our discretion.

Conditions:

• Contact us within 14 days of receiving the product.
• Send us a short message explaining your issue.
• Covers first-time purchase of a product only.

 What’s Not Covered:

• Repeat returns of the same product.

How to Start a Return:

Email us at hello@beautymeister-pet.com with:

• Your order number
• An explanation of the issue
• Your preference for a store credit, exchange for another item of equal value, or a refund.

We’ll respond quickly — once we receive your details, we’ll get back to you with next steps or confirmation of your choice.

Please note: Returns, refunds, or exchanges will not be issued if a product has been mixed with other substances. To ensure product integrity and effectiveness, do not mix our products with any external ingredients or formulations. Use all products as directed and on their own.

 

🐾 Wholesale & Professional Trade Orders

We are a new company to the U.S. and we are in the process of building our wholesale portal. At this time, we regretfully, do not accept returns for Wholesale or Professional Trade orders unless the item is damaged or defective.

If this applies to your order, please email hello@beautymeister-pet.com with your order number and photos of the issue.

🐾 Purchased From Another Retailer?

We’re only able to accept returns for orders placed through our official site: www.beautymeister-pet.com.

If you purchased Beauty Meister products from another retailer, please contact them directly to initiate a return or exchange.

🐾 Need Help?

If you have questions about a return, refund, or exchange, don’t hesitate to email us at hello@beautymeister-pet.com. We’re happy to help!